About us & FAQ
Welcome to our jewelry store! We are Myrthe Ruys & Robin Vranckx, two passionate animal lovers with a heart for both elegance and animal welfare. In 2024 we started our own jewelry store in which we combine our passion for beauty and care for animals .
Our commitment goes beyond just beautiful jewelry. We donate a portion of our annual profits to the animal shelter in Sint-Truiden , to support animals in need and offer them a better future. Every purchase from us contributes to this goal.
With us you will not only find unique and refined jewelry, but also the chance to contribute to a better world for animals. Thank you for being part of our mission. Together we make a difference!
Want to make an even bigger difference? Click the button below to support the shelter in Sint-Truiden directly!
Frequently asked questions
Frequently Asked Questions
What are the shipping costs?
Shipping costs depend on your location. For Belgium and the Netherlands , shipping is free from €50!
When will my package from Mélu arrive?
When you order before 12:00 we ship your package the same day ! The average delivery time is between 1-3 days depending on your location. So it is possible that if you order today your package will arrive tomorrow !
Can I return my package from Mélu?
If you are not satisfied with your package, you can return it within 14 days if the product has not been used and still has the original tag . How? Send us an email via melu.jewellery2024@gmail.com or reach us via the contact form . Don't forget to mention your order number and reason for return!
Do I get a guarantee on the jewelry?
For all jewelry you get a warranty period of 1 month . For discoloration this is even 6 months ! Is there an item defective within this period? Send us an email via melu.jewellery2024@gmail.com or via the contact form . You can also reach us here if your order is defective or incomplete.
Are Mélu jewelry waterproof?
Yes, all our jewelry is waterproof ! We use the base material stainless steel for our jewelry and several jewelry items have a layer of platinum/18K gold on top!
Do you suffer from sensitive skin? Our jewelry is nickel-free and therefore 100% allergy-free, ideal for sensitive skin!
In addition, stainless steel is a very durable material and therefore 100% recyclable ! In addition to taking care of the animals, we also have to maintain the earth !
Is there nickel in the jewelry?
No, Mélu jewelry does not contain nickel !
What is my ring size?
More information about the ideal ring size can be found here .