About us & FAQ

Welcome to our jewelry store! We are Myrthe Ruys & Robin Vranckx, two passionate animal lovers with a heart for both elegance and animal welfare. In 2024 we started our own jewelry store where we share our passion for beauty and take care of animals combine.

Our commitment goes beyond just beautiful jewelry. We donate a portion of our annual profits to the animal shelter in Sint-Truiden , to support animals in need and offer them a better future. Every purchase from us contributes to this goal.

With us, you'll find not only unique and refined jewelry, but also the opportunity to contribute to a better world for animals. Thank you for being part of our mission. Together we make a difference!

FAQ

Shipping costs depend on your location. Shipping is free for orders over €50 in Belgium and the Netherlands!

You can find more information about the ideal ring size here. find.

Yes, all our jewelry is waterproof ! We use stainless steel as the base material for our jewelry, and many pieces also have a layer of platinum/18K gold !

Do you have sensitive skin? Our jewelry is nickel-free and therefore 100% hypoallergenic, ideal for sensitive skin!

In addition, stainless steel is a very durable material and therefore 100% recyclable ! Besides caring for the animals, we must also take care of the earth !

If you order before 12:00 on a weekday, we'll ship your package the same day ! The average delivery time is 1-2 days , depending on your location. So, if you order today, your package could arrive tomorrow !

If you are not satisfied with your package, you can return it within 14 days , provided the product is unused and still has the original tag . How? Send us an email via melu.jewellery2024@gmail.com or contact us via the contact form . Don't forget to mention your order number and reason for return!

All jewelry comes with a 1-month warranty. For discoloration, this is even 6 months ! Is an item defective within this period? Please email us at melu.jewellery2024@gmail.com or use the contact form . You can also contact us here if your order is defective or incomplete.

No, Mélu's jewelry does not contain nickel !